Answers to Frequently Asked Questions about ILLiad by First Time Users

What is ILLiad?

ILLiad is the electronic system you use to request document delivery from the Medical College of Wisconsin Libraries. The name ILLiad is an acronym for InterLibrary Loan internet accessible database. InterLibrary Loan is one part of the document delivery service where the library requests needed items from another library.

How is ILLiad better than the old system?

  1. You will find it easier to submit your document delivery requests. With ILLiad, you enter your name, address, and other personal information into the system only once, at the time of your first request.
  2. You can get information about the status of your request through the Web at any time from any location without having to call the library.
  3. Data about what you have requested will remain in ILLiad for your reference for years. This is known as your History Requests.
  4. Library personnel are able to serve you better because all data about your request and its handling is stored in a searchable database. We are able to respond quickly to your inquiries about your request. We are also able to gather statistical information about the performance of the libraries that lend to us, enabling us to make better decisions when choosing a lender to supply an item.

Are there any disadvantages to ILLiad?

Some people might find it troublesome to have to log into ILLiad using a username and password. We believe this is less trouble than traditional paper and electronic systems which require you to enter your personal information with each new request. We also believe that the disadvantage of a password is less important than being able to provide the advantages of features such as tracking requests and accessing historical information about requests that only a passworded system can provide.

Why do I need a username and password to use ILLiad?

Your username and password allows us to give you secure access to information about your document delivery requests.

You may choose anything you like for your username, such as your name, abbreviations, or an alphanumeric code. However, we suggest that you use your work e-mail as your username (i.e.,, or Using your whole e-mail address will ensure that you have a username that is unlikely that anyone else would have chosen.

Your password also can be anything you like. We recommend that you follow good security practice and choose a password that is different from those you use to access other systems. However, no one but you will know your password, not even the library staff. The password you set is stored in an encrypted file.

What if I forget my password?

In the event that you forget your password, use the "Forgot Password?" link on the ILLiad logon page.

If you have problems with that, please contact the library at (414) 955-8300 or send e-mail to We can then reset your password allowing you access to ILLiad. Please change your password once you logon to ILLiad.

What Web browser should I use?

You need a Web browser that can handle forms, tables, and preferrably Cascading Style Sheets (CSS). We recommend the current versions of either Microsoft Internet Explorer or Mozilla Firefox.

Is security a problem if I use a public workstation?

Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your document delivery requests, you can take the following steps:

  1. Access ILLiad only from your personal computer or an otherwise secure workstation.
  2. When using a public access workstation in the library, use Mozilla. Close Mozilla upon exiting and then clear the private data. All workstations in the libraries should automatically prompt you to clear private data upon exiting from Mozilla.

Can I share my account with someone else?

If you want, but there are problems with this. Only one person can be logged into an account at the same time. So, if one person is requesting documents while another is downloading/printing previously requested and received documents, one person will not be able to access the account. For this reason, we suggest that every ILLiad user have his/her own account.

Why don't I see all my older requests when I look at my request history?

From time to time we will need to purge older records from ILLiad. Our policy is to keep requests online for several years order to comply with record keeping requirements of the copyright law. After that, the requests may be deleted.

Who do I contact if I have problems with or questions about ILLiad?

Call the library at (414) 955-8300 or e-mail to

Why does my browser say that you're sending a cookie? What's in it?

The technology that we use sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use ILLiad without any problems.